1.  My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
 

     The Faculty Office
     1, The Sanctuary
     Westminster
     London, SW1P 3JT.
     Telephone 020 7222 5381

     Email: faculty.office@1thesanctuary.com

     Website : www.facultyoffice.org.uk

​​

2.  If you are dissatisfied about the service you have received please do not hesitate to contact me.

​

3.  If I am unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a              Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

​

4.  In that case please write (but do not enclose any original documents) with full details of your complaint to:
 

     The Secretary of The Notaries Society
     P O box 1023

     Ipswich IP1 9XB
     Email: secretary@thenotariessociety.org.uk

​​

     If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

​​

5.  Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :

​

     Legal Ombudsman 

     P O Box 6167

     Slough SL1 0EH

     Tel : 0300 555 0333

     Email: enquiries@legalombudsman.org.uk

     Website: www.legalombudsman.org.uk

​​

6.  If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.